Refund & Order Pickup Policy

At Zedric’s, we take pride in providing freshly prepared, high-quality meals. Because our products are perishable, we are unable to accept returns or offer refunds once food has left the store for safety reasons.

Refund & Exchange Policy

General Policy

Once food has left the store, we cannot accept returns or issue refunds for safety reasons.

Receipted Refunds

With a valid receipt, eligible refunds will be processed using the original payment method.

Gift Receipt Returns

Returns with a gift receipt will be refunded in the form of a Zedric’s Gift Card.

Refund amounts will reflect any discounts or promotions applied to the original purchase.

Final Sale Items

Gift cards, clearance items, and discounted items are non-refundable and cannot be exchanged.

All sales on these items are final.

Discounts & Promotions

Refund amounts for eligible returns will be adjusted to reflect the value of any discounts, promotions, or free gifts applied at the time of purchase.

No Receipt Returns/Exchanges

A valid government-issued photo ID is required for any return or exchange without a receipt.

Refunds for approved non-receipted items will be issued in the form of a Zedric’s Gift Card.

Product Satisfaction

If you are unsatisfied with a product, please visit your local store or email us at contact@zedrics.com. We will review each concern on a case-by-case basis.

Zedric’s reserves the right to limit or refuse any refund.

Order Pickup Policy

Order Preparation & Pickup Window

Our meals are made fresh to order and all orders are packed upon purchase confirmation.

Orders must be picked up within seven (7) days to ensure quality and food safety.

Rescheduled orders within the 7-day pickup window are not covered by our 6/7-day shelf guarantee policy. This policy starts when your order is packed, and meals cannot be exchanged after packing. While we provide a 7-day grace period for pickup, we recommend collecting your order on the scheduled date to ensure optimal meal longevity and the freshest experience. 

Abandoned Orders

Orders not collected within the seven-day pickup window will be considered abandoned and disposed of according to health and safety guidelines.

No Refunds for Unclaimed Orders

Because our meals are made fresh to order, we cannot issue refunds for unclaimed orders. We hold all orders for 7 days!

Preparation and production costs are incurred once your order is placed.