Refund policy
Zedric's Refund & Order Pickup Policy
Effective date: 08/30/2026
At Zedric's, we take pride in providing freshly prepared, high-quality meals. Because our products are perishable, we are unable to accept returns or offer refunds once food has left the store for safety reasons.
Refund & Exchange Policy
General Policy
Once food has left the store, we cannot accept returns or issue refunds for safety reasons.
Subscription Orders
Because our meals are fresh, perishable, and prepared to order, all subscription orders are final once payment has been processed or the order has been fulfilled — whichever comes first. We are unable to offer refunds, in whole or in part, on any subscription order after that point. This includes orders that go unclaimed, uneaten, or unwanted after billing.
Managing your subscription before billing: Your subscription renewal is processed 48 hours before your scheduled order. Up until that time, you are in full control and can skip a week, swap meals, pause your subscription, or cancel — all from your customer account, with no charge and no questions asked. Once the 48-hour processing window begins, your meals enter production and your order can no longer be changed, canceled, or refunded. To avoid an unwanted charge, please make any changes to your upcoming order before the 48-hour cutoff.
Cancellations: You may cancel your subscription at any time. Cancellation stops all future billing but does not refund any order that has already been billed or fulfilled. If you cancel after a renewal has processed, you will receive (and be charged for) that final order.
Gift Receipt Returns
Returns with a gift receipt will be refunded in the form of a Zedric's Gift Card. Refund amounts will reflect any discounts or promotions applied to the original purchase.
Gift receipt returns apply to non-perishable items only (such as merchandise and retail goods). Meals and other perishable items are final sale and cannot be returned, even with a gift receipt.
Final Sale Items
Gift cards, meals, clearance items, and discounted items are non-refundable and cannot be exchanged. All sales on these items are final.
Discounts & Promotions
Refund amounts for eligible returns will be adjusted to reflect the value of any discounts, promotions, or free gifts applied at the time of purchase.
Product Satisfaction
If you are unsatisfied with a product, please visit your local store or email us at contact@zedrics.com. We will review each concern on a case-by-case basis.
If we made an error on your order — a missing or incorrect item, or a genuine quality or food-safety concern — contact us within 48 hours of pickup or delivery and we will make it right with a replacement or store credit, at our discretion. Please include your order number and a photo where applicable. Store credit issued under this policy never expires and can be used on any future Zedric's order.
Replacement or credit is not available for issues arising from circumstances outside our control after fulfillment, including improper storage or reheating, orders left unclaimed, or personal taste preferences.
Zedric's reserves the right to limit or refuse any refund.
Order Pickup Policy
Order Preparation & Pickup Window
Our meals are made fresh to order and all orders are packed upon purchase confirmation. Orders must be picked up within seven (7) days to ensure quality and food safety.
Rescheduled orders within the 7-day pickup window are not covered by our 6/7-day shelf guarantee policy. This policy starts when your order is packed, and meals cannot be exchanged after packing. While we provide a 7-day grace period for pickup, we recommend collecting your order on the scheduled date to ensure optimal meal longevity and the freshest experience.
Abandoned Orders
Orders not collected within the seven-day pickup window will be considered abandoned and disposed of according to health and safety guidelines.
No Refunds for Unclaimed Orders
Because our meals are made fresh to order, we cannot issue refunds for unclaimed orders. We hold all orders for 7 days!
Preparation and production costs are incurred once your order is placed.
Chargebacks
By purchasing from Zedric's, you acknowledge and agree to this policy. Initiating a payment dispute for a charge covered by this policy, rather than contacting us first, may result in suspension of your account. We're reasonable people — reach out and we'll work with you.
Questions
Contact our team at contact@zedrics.com or visit your local store, and we'll be glad to help.
This policy applies to all orders placed through zedrics.com or in store. Zedric's reserves the right to update this policy at any time; changes apply to orders placed after the update.