Subscription Policies and Terms

Your subscription automatically renews 48 hours before your scheduled pickup or delivery. Changes and cancellations must be made before that time. Once your renewal is processed, the order is final and nonrefundable.

Zedric’s Subscription Refund Policy

Effective Date: 9-3-2026

Subscription Orders Are Final Once Processed

Because Zedric’s meals are fresh, perishable, and prepared based on customer orders, subscription renewal charges are final once payment has been processed.

Subscription orders cannot be canceled, changed, or refunded after the applicable billing cutoff. This includes orders that are later unclaimed, uneaten, or no longer wanted.

Managing Your Subscription Before Billing

Your subscription renewal is processed 48 hours before your scheduled pickup or delivery day.

Before that cutoff, you can manage your upcoming order through your customer account, including skipping a week, swapping meals, pausing your subscription, or canceling your subscription.

Once your renewal payment has been processed, the order is considered final and can no longer be changed, canceled, or refunded.

To avoid an unwanted charge, please make all changes before the 48-hour cutoff.

Cancellations

You may cancel your subscription at any time before your next renewal is processed. Cancellation prevents future subscription renewals but does not cancel or refund an order that has already been billed.

If you cancel your subscription after a renewal has processed, that order will remain active and available for your scheduled pickup or delivery. Your cancellation will apply to future renewals.

If We Get It Wrong

We stand behind the food we prepare.

If there is an error with your order, such as a missing or incorrect item, or you have a genuine product quality or food-safety concern, please contact us within 48 hours of pickup or delivery.

When appropriate, Zedric’s may provide a replacement or store credit. Please include your order number and a photo when applicable so our team can properly review the issue.

What This Policy Does Not Cover

Refunds, replacements, or credits are not available for circumstances outside Zedric’s control after fulfillment, including:

• Orders that are not picked up or accepted as scheduled
• Improper storage or handling after pickup or delivery
• Improper reheating
• Personal taste or preference
• A customer’s failure to modify, skip, pause, or cancel a subscription before the applicable billing cutoff

Payment Disputes

By purchasing a Zedric’s subscription, you acknowledge and agree to the subscription billing and refund terms described in this policy.

If you believe there is an error with a subscription charge, please contact Zedric’s first so our team can review the order and billing history. Accounts associated with unresolved payment disputes or chargebacks may be suspended from future subscription purchases.

Questions

Questions about your subscription or an upcoming renewal? Contact our team at contact@zedrics.com or 210-541-0404 and we’ll be glad to help.

This policy applies to subscription orders placed through Zedric’s. Zedric’s may update this policy from time to time. Changes will apply prospectively to subscription orders and renewals occurring after the updated policy becomes effective.